The Leaders

of Shipping & Logistics in Jordan & Iraq

About Us

About Naouri Group

Established in 1994 in Amman, Jordan, Naouri Group has grown into a regional group of companies in Jordan, Iraq and Palestine, employing over 800 people and covering a wide range of logistics services that are tailored to your individual company's requirements. Naouri Group is a family-owned and run company, inspired by a powerful sense of enterprise and has grown to become Jordan's leading logistics group. The Group’s hard working and resilient culture, its commitment to offering smart and effective solutions to its clients, and its great team are the key drivers of its success and the core of our values.

Corporate Social Responsibility

We strongly believe in the importance of taking an active role in contributing to the social development of our society, and do that by supporting a number of local NGO’s with various areas of focus. We also offer several annual scholarships to students in Jordanian universities.

The Group takes pride in being the main sponsor of "Kamal Gardens", a Jordan-based NGO that is working on improving the living standards of mentally-challenged individuals in Jordan. Kamal Gardens employs adults with special needs and helps them reach their full potential through engaging them in agricultural and handicraft projects. Kamal Gardens also expanded their operations to conduct training courses for teachers and parents of children with special needs, with the goal of creating a culture of gentle caring, love, and support to this group of special people.

Awards And Memberships

  • The first company to qualify for the Jordan Customs Golden List Program (in the areas of customs clearance and shipping).
  • Founding members of the Jordan Logistics Association (Elected as the Chairman of the first Board of Directors. Presently serving as the Treasurer).
  • Voted as one of the top 20 companies to work for in Jordan (by Jordan Business Magazine).
  • "Best Agent" award by Evergreen Line for many years.
  • Naouri Group’s Logistics Center passed the requirements of the Global Security Verification and is a member.
  • ISO 9001 (Cargo Inspection and Testing Activities).
  • Members of the Jordan Shipping Association.
  • Members in several logistics-related networks, such as FIATA, WCA, PPL, IAM, and others.
  • IATA Members.
  • Founding members in Jordan’s CASS (Cargo Agents Settlement System).
  • Members in the UN Global Compact.

Our Services

Shipping Lines Agents

Naouri Group started as a shipping agent in Aqaba Port. Today, it is the biggest container shipping line agent in Jordan, representing several of the top 10 container shipping lines in the world. Our share of Aqaba Container Terminal is around 20%, and we have been awarded as the best agent of Evergreen Line in the years 2014, 2015, and 2016.

In addition to representing leading container shipping lines in Aqaba, we also act as shipping agents for various general cargo, break bulk, roro, and special purpose vessels in both Aqaba and Umm Qasr Ports.

Airlines Cargo GSA

We are the cargo sales agents for flydubai, Oman Air, and Air Algerie. Collectively, the airlines we represent operate 52 flights to Queen Alia International Airport every week.

Freight Forwarding

We are proud to represent some of the biggest and leading global freight forwarders in Jordan and in Iraq, which allows us to offer competitive and cost effective inbound and outbound sea and air shipping services. We are members in IATA and several freight forwarding networks such as WCA, PPL, and others. Naouri Group’s Chairman was also elected as the first Chairman of the Jordan Logistics Association.

Groupage (LCL)

We have partnered with leading Non-Vessel Operating Common Carriers around the world to develop and operate regular inbound sea and land groupage services from Rotterdam, Barcelona, Genoa, Istanbul, Beirut, Jebel Ali, Nhava Sheva, Busan, Shanghai, Ningbo, and Hong Kong. Our vast network of services and hubs allows us to ship LCL cargo from hundreds of ports to Aqaba and to Umm Qasr.

Customs Clearance

Naouri Group operates the biggest customs clearance company in Jordan in terms of both market share and size, with 180+ staff members working in 22 customs points around Jordan. We were also the first customs clearance company in Jordan to qualify for the Golden List Program, which is a trade facilitation program - recognized by the US C-TPAT - that gives preferred operator status to companies that demonstrate low risk and a strong compliance history with customs requirements. Our team is very well experienced in several verticals that include garments, pharmaceuticals, energy, automobiles, foodstuff, and others.

Our experienced team in Iraq is also capable of handling cargo exemptions and customs clearance at various ports, airports, and inland borders points in Iraq.

Land Transport

We own and operate a fleet of 200 vehicles of various sizes and configurations. Most of our trucks and trailers are models 2017 and 2018. We strongly rely on technology to manage our growing fleet; all trucks are equipped with devices that provide location tracking and vital usage data. In addition to our own fleet, we work with established and reputable subcontractors in Jordan and in Iraq to cover additional demand and any special transport requirements by our customers.

Projects Forwarding

No other company in Jordan or in Iraq offers a scope of services that is as broad and rich as the Naouri Group, and for that reason we are able to offer complete logistical solutions to complex projects. We successfully handled infrastructure projects, oil and gas, renewable energy, and military cargo in Jordan and in Iraq. Following you can find examples of them:

Packing And Removals

Our packing and moving team executed some of the biggest projects in Jordan, including the moving of the headquarters of banks and telecommunication companies, as well as the moving and installation of all furniture in the new terminal of Queen Alia International Airport, Jordan’s main airport. That, of course, is in addition to packing and moving thousands of shipments for diplomats, expatriates, and locals moving to new homes.

Anti-Bribery and Anti-Corruption Policy
Anti-Trust Policy
Privacy Policy

Cargo Inspection And Testing

We represent some of the biggest global cargo testing and inspection companies, and are able to provide third-party inspection services and issue certificates of conformity for many governmental programs. Over the past 20 years, we worked with thousands of customers in assessing their products and commodities against a wide range of safety, and quality standards (Q&Q inspection).

Warehousing

We own and operate 8,000 sqm of warehouse space in our logistics center (which is strategically located on the main highway used for transporting cargo between Aqaba Port and many major cities in Jordan and in neighboring countries) and in the Queen Alia International Airport Free Zone. We can offer customized solutions to our customers and various value-added services. Our warehouses are secured with 24 hours guard security and CCTV systems.

Containers Terminal

Naouri Group’s 42,000 sqm logistics center, which is strategically located on the new ring road that is mainly used for transporting cargo between Aqaba Port and many major cities in Jordan and neighboring countries, includes a state-of- the-art container depot, capable of storing up to 4,000 TEUs and equipped with empty container handlers, forklifts, and cranes. The software that is being used to manage the depot has been developed in-house, and can cater to the customized requirements of the shipping lines using the depot, as well as to establish EDI connectivity with them.

Weighing Station

Naouri Group’s logistics center includes a weighing station that has been approved by the Jordan Maritime Authority to issue VGM (Verified Gross Mass) certificates. We have also developed a software solution that is integrated with many container shipping lines, which allows us to automatically submit the VGM data for the container being weighed to the shipping line once a certificate is issued.

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Have an inquiry? Drop us a line.

P
+962 6 500 4000
A
Um Uthaina, Sa’ad Bin Abi Waqqas St.
Building No. 30
Amman, Jordan

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General Terms

Definitions:
Shipping Agent: The party who has sent the offer to the customer.

Customer: The party who is willing to obtain freight services from the shipping agent in accordance with the terms of the offer and this General terms.

Offer: The special conditions sent by the shipping agent to the customer that shall govern the relation between the parties during the term.

Term: The period in which the offer/ contract shall be applied and be in force.

  1. Credit:
    1. Credit Period
      Subject to clause 1.2 below, Customer shall pay all accumulated amounts due on all of its shipments, based on the invoices issued by the Shipping Agent within a period not exceeding the period mentioned in the offer as from the issuing date of the invoice which will hereafter referred to as "Credit Period".
    2. Credit Limit
      When the total accumulated value of unpaid invoices, whether overdue or not, exceeds the sum of the Credit Limit, which is stated in the offer, the Customer agrees to pay instantly the amount exceeding the Credit Limit immediately, even if the credit period is not reached yet.
  2. Payment:
    1. Currency
      Any sum payable to Shipping Agent shall be paid in JOD or, at Agents’ option notified on the invoice to the Customer.
    2. Full payment
      Payment shall not be finally effective unless the amount of the payment is unconditionally and irrevocably transferred to and at the effective disposal of the Shipping Agent Account. . Each payment under this Agreement shall be made in full without set-off, withholding, abatement, counterclaim or deduction or stay of execution of any kind.
    3. Remittance advice
      If settlement of freight and charges is done via bank transfer or cheques, Customer agrees to forward a separate remittance advice outlining which invoices that are included in each payment. This is to facilitate correct registration of the payment and to avoid any confusion when payments are registered.
      * if the remittance notification wasn’t sent payment will be applied to the oldest outstanding invoice.
  3. Invoices:
    1. The customer shall assign in his acceptance/reply to the offer one or more of his employees to collect the invoices issued by the Shipping Agent.
    2. Disputed Invoice
      If the Customer disputes any invoice, in whole or in part, the Shipping Agent must be notified in writing, including by e-mail, and no later than 7 (seven) days after Customer’s receipt of the invoice after which time the Customer shall not be entitled to dispute the invoice. Any part of an invoice not being disputed must be settled in accordance with the credit terms set out in this Agreement.
      A disputed part of an invoice will be excluded from the standard payment terms until the dispute has been settled. Once the dispute is resolved, payment, as applicable, must be made in accordance with the original Due Date.
      If the disputed part of the invoice is not resolved , then term 5 of the general terms will be applied.
    3. The invoice must be considered as effective and obliged to the Customer in all its partials, if the customer did not notify the Shipping Agent in writing or by E-mail his objection on invoices or any part of the invoices within the duration mentioned in paragraph 3.1.
  4. Correspondences:
    1. The Customer admits that any E-mail with the domain specified in his acceptance/reply to the offer is related to him.
    2. The Shipping Agent admits that any E-mail with the domain (Nauri.com) is related to him.
    3. The two parties agree that all correspondences, notifications, warnings, sent to any of the two parties by the E-mail address mentioned above, are correct and obligatory to the party for the purpose of applying all the terms of this agreement, and will lose his right to object in court in any way of objections.
  5. Events of Default and Remedies:
    1. Events of Default
      Failure of settlement of outstanding amounts by the Customer and/or its Subsidiaries according to Section 2.2 constitutes an Event of Default.
    2. Remedies
      If an Event of Default has occurred, the Shipping Agent reserves the right to take any or all of the following remedies:
      1. Apply automatically and without prior notice a fixed charge of 1% of the remaining amount on monthly basis and a default Interest at the rate indicated above on the outstanding overdue amounts.
      2. Withhold any original documents including transport documents and/or cargo, whether related to the unpaid invoice or not, until all overdue freight and charges, including collection and reminder fees and expenses, are settled without being held responsible for any compensation of whatever kind by the customer.
      3. Suspend the granting of credit as per the following details:
        1. In the event of an invoice not being paid within the Credit Period or in the event of the Credit Limit being exceeded, Shipping Agent may choose to suspend the granting of credit under this Agreement in relation to the Customer. Such suspension shall be notified in writing including by e-mail. In the event of credit suspension, these credit terms shall not apply to any offer concluded after the suspension has taken effect.
      4. Exercise any applicable right of lien over any cargo and stop providing or arranging services.
      5. Take all legal and judicial procedures to ensure that the collection of all money payable by the Customer, and the value of all fees, expenses and attorney's fees and legal interest.
  6. Range of agreement:
    1. Entry into Force
      This agreement is to be effective from the date of the customer acceptance and/or the first shipping order for the period specified in the offer, unless the Shipping Agent sends a written notification to the Customer stating that the agreement is terminated before the termination date. The Shipping Agent has the right to terminate the credit facility agreement without stating any reason to the Customer and without any compensation to the customer.
    2. If this agreement wasn’t terminated by written notification from any of the two parties, this agreement will continue to be effective by default.
    3. If this agreement was terminated before the payment of all account payable, the Shipping Agent will not give the Customer any credit facilities for the remaining charges, which is to be paid at the date of receipt of the invoice.
  7. Confidentiality:
    1. Except as may be necessary to comply with applicable laws, regulations, court orders, arbitral awards or for the benefit of a party’s legal advisors or accountants, this Agreement must be kept strictly confidential between Shipping Agent and Customer and his Subsidiaries. Disclosure of any of the provisions of this Agreement may result in Shipping Agent’s termination of this Agreement with immediate effect.
  8. Governing Law & Jurisdiction:
    1. This Agreement will be governed by and construed in accordance with the laws of the Hashemite Kingdom of Jordan and the parties submit to the exclusive jurisdiction of the Courts of Amman, (the Justice Palace). The prevailing party shall be entitled to receive its attorney fees and own reasonable costs and expenses.
  9. Shipping agent’s documents:
    The Shipping Agent vouchers, receipts, Invoices, Debit notes and books are the only method used to determine the amount of money required from the Customer by the Shipping Agent under this agreement, and the Customer drops the right to object on these vouchers, books, receipts, Debit notes and books.